Warranty

At Hotphones.nl, we believe it is important that you can count on a properly functioning product. For products you purchase from us as a consumer, the statutory warranty applies.

Statutory warranty

Statutory warranty means that a product must comply with what you, as a consumer, can reasonably expect from it.

How long you can expect a product to function properly depends on, among other things, the type of product, the price, the information provided at the time of purchase, and its normal use.

The statutory warranty is separate from any additional manufacturer's warranty.

Manufacturer's warranty

For certain products, the manufacturer may offer an additional manufacturer's warranty. The duration and conditions of this can vary per brand and product.

A manufacturer's warranty is an addition to your statutory rights and does not detract from the statutory warranty to which you are entitled as a consumer.

Is your product defective?

Is a product not working as you could reasonably expect? Please contact us. We will assess what is wrong with you and what appropriate solution is possible.

Depending on the situation, this may involve, for example, inspection, repair, replacement, or another appropriate legal solution.

When contacting us, please provide your order number or invoice number and a clear description of the problem if possible.

Damage and misuse

A defect caused by, for example, improper or careless use, a fall, impact, moisture, pressure damage, or another external cause does not automatically fall under the warranty.

Also, if a product has been opened, modified, or repaired by third parties, this may affect the assessment of a warranty claim if this has caused the defect or makes it difficult to investigate the cause.

Every warranty claim is assessed based on the circumstances of the case.

Defective or damaged upon receipt

Have you received a product that is defective or damaged, or have you received the wrong product? Please contact us as soon as possible after discovery.

If possible, please send photos of the product, the packaging, and the shipping label in case of transport damage.

We will then look into how the problem can be solved as quickly as possible together with you.

Requesting warranty

Do you have a problem with a product purchased from Hotphones.nl? Please contact our customer service:

Hotphones.nl
't Plateau 12
3202 GM Spijkenisse
The Netherlands

Email: info@hotphones.nl
Phone: 010-8809009

Please have your order number or invoice number at hand if possible. This helps us find your purchase faster.